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AMSTERDAM · 25-26 NOVEMBER 2026
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AGENDA SESSIONS
MOVENPICK AMSTERDAM
WED. NOV 25, 2026 · 14:00 - 18:00
THU. NOV 26, 2026 · 08:00 - 18:00
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Wed, Nov 25
🚀 Networking
Foyer
14:30 - 15:30
Registration & Networking
Register
Wed, Nov 25
Workshop
Matterhorn I
14:30 - 16:00
MCP & Claude in Action by Rabobank: Learning from Robin’s Journey to Agentic AI
Chris den Arend
Solution Architect, Rabobank
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Book Session
Wed, Nov 25
Workshop
Matterhorn II
14:30 - 16:00
From Controlled Voice Assistants to Agentic AI: Lessons from Automotive for E-Commerce
Alexander Schmitt
Head of Speech Technology #HeyMercedes, Mercedes-Benz
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Book Session
Wed, Nov 25
Workshop
Matterhorn III
14:30 - 16:00
From Predefined Dialogues to Intelligent Customer Service
Lotte Koblens
IT Engineer, ABN AMRO
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Book Session
Wed, Nov 25
Workshop
Matterhorn I
16:15 - 17:45
Beyond Chatbots: Designing Agentic AI Experiences That Amplify Human Judgment
Jan Zubíček
AI Product Manager, ČSOB
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Book Session
Wed, Nov 25
🚀 Networking
Foyer
17:30 - 19:00
Evening Reception Event
Book Event
Wed, Nov 25
Workshop
Matterhorn II
16:15 - 17:45
From Pilot to Platform: How Champions and Product Thinking Drive Enterprise AI Adoption at Scale
Pragati Shaw
AI Product Owner, Würth Group
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Book Session
Wed, Nov 25
Workshop
Matterhorn III
16:15 - 17:45
From Business Need to Production: Building AI Workflows at the ECB
Stefan Rusu
AI Product Owner, European Central Bank
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Book Session
Thu, Nov 26
🚀 Networking
Foyer
08:00 - 09:00
Registration, Coffee & Pastries, Demo Hall, Networking
Book Session
Thu, Nov 26
🚀 Networking
Foyer
08:00 - 17:00
Exhibition & Networking
Book Session
Thu, Nov 26
Masterclass
Matterhorn I
09:15 - 09:45
Securing AI agents through continuous Red Teaming
Alex Combessie
CEO & Co-Founder, Giskard AI
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Book Session
Thu, Nov 26
Roundtable
Zurich I+II
09:15 - 10:00
How to Influence What ChatGPT Thinks About You
Peter M. Buch
Founder & CEO, findable
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Thu, Nov 26
Roundtable
Zurich I+II
09:15 - 10:00
Hoe Agentic AI transforms (E)-Commerce
Saskia Dekkers
Lead AI Specialists, CM.com
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Join This Table
Thu, Nov 26
Keynote
Zurich I+II
10:15 - 10:30
How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips
Rutger de Ruiter
Head of Product Engage, CM.com
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
11:00 - 11:15
Twists and Layers: How AI Agents Spice Up Conversational AI
Kornelia Papp
Head of Conversational AI & Automation, Zurich Insurance Group
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
10:00 - 10:15
Welcome and Opening Remarks; Kahoot Contest with Prizes
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
11:15 - 11:30
From Chat to Voice: Building the Next Generation of AI Interactions
Leander Zapheriou
GTM, Elevenlabs
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
11:30 - 11:45
Supercharging TOBI: Redefining Customer Experience with Real-time Translation and Voice
Thomas Neumann
Global Lead on Conversational AI, Vodafone
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
13:00 - 13:15
The Future of Insurance: Human-Centered AI and Digital Transformation
Sofia Kwarnmark
Head of Customer and Employee Journey, AXA Partners
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Book Session
Thu, Nov 26
Masterclass
Matterhorn I
12:30 - 13:00
Agentic Selling Assistants That Actually Lift AOV
Denis Turkov
Founder & CTO, Execuro
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Book Session
Thu, Nov 26
🚀 Networking
Foyer
12:30 - 14:00
Lunch Break, Demo Hall, Meetings
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Book Session
Thu, Nov 26
Masterclass
Matterhorn I
14:00 - 14:30
Building the Future of AI Trip Planning: LLMs, Inference Optimization, and Agentic Designs at Booking.com
Moran Beladev
Senior ML Manager, Booking.com
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Book Session
Thu, Nov 26
Masterclass
Matterhorn III
14:00 - 14:30
Voice Agent IRL: On-Guard, Real-Time, and Ready to Talk
Gönül Aycı, PhD
AI Engineer, ABN AMRO
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
14:15 - 14:30
Demo Day Hero, Launch Day Zero: When Perfect Chatbots Become Unpredictable
Shahar Erez
Co-founder & CEO, Arato.ai
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Book Session
Thu, Nov 26
Masterclass
Matterhorn I
14:30 - 15:00
Your Agent Works - So Why Is It Failing in Production?
Nour Eid
AI Product Analyst, Hazelheartwood
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Book Session
Thu, Nov 26
Masterclass
Matterhorn III
14:30 - 15:00
The Best LLM Call is the One You Never Make
Bjorn van Dijkman
AI Engineer, Adyen
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
14:30 - 14:45
The Evolution of Autonomy: AI Governance Redefined
Martin Woodward
Global Responsible AI Officer, Randstad
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Book Session
Thu, Nov 26
Masterclass
Matterhorn I
15:00 - 15:30
Reshaping Customer Interactions in Financial Services
Mathias Fanschek
Head of Digital Transformation and Strategy, Raiffeisen Bank International
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Book Session
Thu, Nov 26
Workshop
Matterhorn I
14:30 - 16:00
The Business of AI: From Experimentation to Implementation
Saskia Dekkers
Lead AI Specialists, CM.com
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Book Session
Thu, Nov 26
Masterclass
Matterhorn III
15:00 - 15:30
Ask, Analyze, Act: Agentic AI for Marketing Automation on First-Party Data
Mike Korba
Co-Founder, CMO Field Marketing Poland and CEE, Positive User
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Book Session
Thu, Nov 26
Masterclass
Matterhorn I
15:30 - 16:00
Reliable Voice AI at Scale: Models, Infrastructure, and On-Prem Deployment
Viktor Presber
Co-Founder, KugelAudio
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Book Session
Thu, Nov 26
Masterclass
Matterhorn III
15:30 - 16:00
The Agency Gap: Designing AI That Survives Production
Finnian Emson
AI Solution Lead, Zurich Insurance
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Book Session
Thu, Nov 26
Keynote
Zurich I+II
15:00 - 15:15
Driving Impact with Agentic AI: Leading the Era of Intelligent Organizations
Ivana Nikolik
CGO - Business Development Data&AI, Atos
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Book Session
Thu, Nov 26
🚀 Networking
Foyer
15:30 - 16:00
Coffee Break: Book Demos to Win Prizes
Book Demos
Thu, Nov 26
Keynote
Zurich I+II
16:00 - 16:15
Kahoot & Remarks - Closing Horizon
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Book Session
Thu, Nov 26
🚀 Networking
Foyer
17:00 - 18:00
Happy Hour: Mix, Mingle, and Make Memories
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Book Event
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