Abstract
The platform shift is happening now. Gen Z already takes its money questions to AI assistants such as ChatGPT and Claude, and Gartner expects mobile app usage to fall 25% by 2027 because of them. In this workshop, Chris den Arend shares Rabobank’s answer to that shift. He shows where Robin, the bank’s virtual assistant, stands today, in the middle of its move to agentic AI, and what the bank has learned so far.
One question is still open, and the room works on it at the tables: which banking moments will customers still bring to the bank’s own agent, and which will go to a third-party assistant? No laptop and no coding required.
Topics To Be Covered
Apps are out. Agents are in.
Robin: the front door to agentic banking.
Integration is the new differentiation.
The winners will be orchestrators.
Perfect For
Product Managers
Designers
IT Decision Makers
Business Development
Contact Center Managers
Meet Your Instructor
Chris den Arend
Solution Architect, Rabobank
Chris is a visionary in conversational AI, believing technology should adapt to us, not vice-versa. He champions chatbots and voicebots as tools to create a seamless, human-like interaction with technology.
As Solution Architect for Conversational A.I. at Rabobank, he leads all customer-facing Generative AI agents, demonstrating his practical approach to integrating AI into everyday life. His work, showcased with Microsoft and Genesys, exemplifies his success in building empathetic conversational solutions.
Chris's background includes leadership roles at Sogeti Global, involvement with DDMA Conversational A.I., and co-founding DCUG. With a strong technical foundation, he excels at bridging the gap between cutting-edge AI and business needs, making technology work for people.
ADDITIONAL INFORMATION
Time & Place
Wed, Nov 25
14:30 - 16:00
Matterhorn I
Limited to 45 participants.
Secure your seat – registration required.
Notes
Agenda for this session:
Getting Settled - 5 mins
Information Session - 40 mins
Break - 5 min
Individual / Group Exercise - 20 min
Q&A/Discussion - 20 min
Reflection - 5 min
Prerequisits:
No coding experience required
Curiosity about AI agents, and your own experience as a bank customer.
.png)