Michael is a System Architect and AI Engineer at ABN AMRO, where he works on designing and developing solutions for conversational AI applications. With his academic background in Artificial Intelligence, Mathematics and Computer Science, Michael applies his expertise to develop innovative yet robust systems and tooling that support customer digital experiences in the banking sector. He is particularly passionate about building user-friendly solutions that provide value to both customers and employees, ensuring that technology bridges the gap between functionality and ease of use.

Gönül Aycı, PhD, is an AI Engineer at ABN AMRO, where she develops conversational AI and voice bot solutions that help customers through intelligent, user-centric experiences. She holds a PhD in Computer Engineering with a specialization in Trustworthy AI, focusing on building intelligent systems that are transparent, reliable, and capable of acting responsibly on behalf of users. Before joining the Conversational AI team, Gönül worked as a Data Scientist, designing and deploying machine learning solutions for business-critical applications. She is also an active advocate for AI education and women in technology, regularly sharing practical insights on machine learning and generative AI through her writing, speaking, and community involvement.