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Raiffeisen Bank International (RBI) is one of Central and Eastern Europe's leading banking groups, providing corporate, retail, and investment banking services across the region. Headquartered in Vienna, Austria, RBI operates a broad network of subsidiary banks and financial service providers in numerous CEE markets, serving millions of retail customers as well as corporate and institutional clients. The bank is recognized for its strong regional expertise, digital transformation initiatives, and growing focus on AI-driven innovation, customer experience, and sustainable financial services.

DEMO

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Mathias Fanschek

Raiffeisen Bank International

Head of Digital Transformation and Strategy

Michael is an experienced executive with a strong background in financial services, consulting, SaaS, CRM, digital experience delivery, and digital transformation. He has a proven track record of developing successful strategies for leading banks, insurance companies, retailers, and media organizations across the Central and Eastern European (CEE) region, creating clarity, motivating high-performing teams, and delivering sustainable business value.

His expertise spans agile international project delivery, including nearshore, offshore, and quality delivery models, as well as digital marketing, brand building, customer experience, and CRM. Recognized as a thought leader in Austria and the CEE region, Michael is passionate about helping organizations achieve sustainable growth through AI and digital transformation, customer-centric innovation, data-driven strategy, and technological excellence.

Outside of work, Michael is a proud father to his seven-year-old daughter. He enjoys spending time in the mountains and is an avid tennis player with an ITN rating of 4.5.

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15:00 - 15:30

Masterclass

Thu, Nov 26

Reshaping Customer Interactions in Financial Services

A detailed session abstract will be published soon. Stay tuned for more information.

Yenny Cheung - 476x634px.png

Head of Digital Transformation and Strategy

Raiffeisen Bank International

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