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AMS25_CX & AGENTIC COMMERCE

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

About this Track

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

Who Should Attend?

  • Customer Service & Support

  • E-Commerce & CRM Managers

  • Marketing & Digital Leaders

  • Business & CX Transformation

What We'll Learn & Explore?

✓ What Does Agentic AI Really Mean for Customer Experience and Commerce?
✓ How to Deliver Personalized, Omnichannel Journeys at Scale
✓ Driving Conversions, Retention, and LTV with Autonomous AI Agents
✓ Orchestrating Seamless Customer Flows Across Marketing, Commerce, and CRM
✓ Turning Real-Time Signals into Context-Aware Engagement
✓ Balancing Automation, Brand Voice, and Human Touch in Every Interaction

SESSIONS

PLEASE NOTE THAT SESSIONS ARE BEING UPDATED CONTINUOUSLY

09:30 - 10:15

October 30, 2025

Masterclass

How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips

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Rutger de Ruiter

Head of Product Engage, CM.com

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Book Session

10:00 - 10:45

October 30, 2025

Panel

Panel: The Future of Shopping: How Agentic Commerce is Redefining Customer Experience

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Speaker To Be Revealed

Chief Digital Officer

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11:00 - 11:45

October 30, 2025

Masterclass

Twists and Layers: How AI Agents Spice Up Conversational AI

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Kornelia Papp

Head of Conversational AI & Automation, Zurich Insurance Group

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Book Session

11:00 - 12:30

October 30, 2025

Workshop

7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

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Thomas Neumann

Global Lead on Conversational AI, Vodafone

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Learn More >
Book Session

10:15 - 11:00

October 30, 2025

Roundtables

Hoe Agentic AI transforms (E)-Commerce

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Saskia Dekkers

Lead AI Specialists, CM.com

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Join This Table

10:15 - 11:00

October 30, 2025

Roundtables

Balancing Privacy, Innovation, and Fairness: Rethinking AI's Usage Models

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Gabriel Ceicoschi

Sr. Developer HALO, CM.com

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Join This Table

12:00 - 12:45

October 30, 2025

Masterclass

From Chat to Voice: Building the Next Generation of AI Interactions

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Leander Zapheriou

GTM, Elevenlabs

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Learn More >
Book Session

12:00 - 12:45

October 30, 2025

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When Will We See the First Chief AI Customer Officer - and What Will They Actually Do?

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13:30 - 15:00

October 30, 2025

Workshop

From Support Chatbot to Agentic Commerce: On’s Evolution Journey

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Aura Hita Losa

Lead Conversational AI, On AG

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Clara Rizzo

Global Conversational AI Senior Specialist, On AG

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Learn More >
Book Session

12:00 - 12:45

October 30, 2025

Roundtables

🛒 E-Commerce Roundtable - Lead This Conversation - Apply to Host below

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14:00 - 14:45

October 30, 2025

Panel

Panel: The Agentic Enterprise: How to Scale Agentic AI in the Enterprise - Challenges and Opportunities

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Speaker To Be Revealed

Chief Digital Officer

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14:00 - 14:45

October 30, 2025

Masterclass

Agents of Disruption: AI Agents are The Great Digital Equalizers

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Raphael Cohen

Founder and CEO, moojo.id

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Book Session

15:30 - 17:00

October 30, 2025

Workshop

MCP & Claude in Action by Rabobank: Learning from Robin’s Journey to Agentic AI

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Chris den Arend

Solution Architect, Rabobank

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Book Session

15:00 - 15:45

October 30, 2025

Masterclass

Agentic AI Empowering Brand Consultants

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Speaker To Be Revealed

Chief Digital Officer

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Learn More >

15:00 - 15:45

October 30, 2025

Roundtables

From Chatbot to Agentic Commerce: Lessons from Dutch E-commerce Leaders 🇳🇱

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SPEAKERS

Roderick Soesman

CEO

Comfort Partners

BIO & MORE

Rutger de Ruiter

Head of Product Engage

CM.com

BIO & MORE

Leander Zapheriou

GTM

Elevenlabs

BIO & MORE

Eline Sijtsma-van Aken

CDO & Co-Owner

RIFF Digital

BIO & MORE

Saskia Dekkers

Lead AI Specialists

CM.com

BIO & MORE

Thomas Neumann

Global Lead on Conversational AI

Vodafone Group

BIO & MORE

Gabriel Ceicoschi

Sr. Developer HALO

CM.com

BIO & MORE

Yoav Barel

Founder & Chairman

Chatbot Summit

BIO & MORE

Paul Joustra

SVP Digital Transformation & Gen-AI Innovation

Teleperformance

BIO & MORE

AI Roundtable Captain

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BIO & MORE

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