ZURICH INSURANCE'S PARTICIPATION
ABOUT ZURICH INSURANCE
Zurich Insurance Group, founded in 1872 and headquartered in Switzerland, is a leading global insurer serving over 75 million customers in more than 200 countries. It offers a broad range of general and life insurance products, alongside services in prevention, wellbeing, and climate resilience, all guided by its purpose to “create a brighter future together.
SESSION INFORMATION
SPEAKER
Kornelia Papp
Head of Conversational AI & Automation
Kornelia Papp is an artificial intelligence lead in the financial sector (Zurich Insurance Group). She is the founder of the NLP Zurich meetup group, an AI-driven, technology focused knowledge sharing series (https://www.meetup.com/NLP-Zurich/).
She developed AI applications in the area of speech technology, machine translation, fraud detection, natural language generation, language learning, and financial analytics. She currently leads the AI and automation activities at Zurich Insurance Group.
HIGHLIGHT SESSIONS
11:00 - 11:15
Keynote
Thu, Nov 26
Twists and Layers: How AI Agents Spice Up Conversational AI
Conversational AI is no longer just about chatbots answering FAQs - it’s evolving into a layered ecosystem of AI agents that work together to create richer, more dynamic customer experiences. In this session, Kornelia Papp, Head of Conversational AI & Automation at Zurich Insurance Group, explores how agentic AI introduces new “twists and layers” into customer interactions. From orchestrating multi-step journeys to blending automation with human oversight, these agents are transforming how enterprises engage, convert, and retain customers. Attendees will gain insights into practical use cases, design strategies, and the organizational shifts needed to unlock the full potential of autonomous agents in CX.
REGISTER
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