VODAFONE'S PARTICIPATION
ABOUT VODAFONE
Vodafone’s TOBi is an AI-powered virtual assistant launched in 2017 to provide 24/7 customer support across apps, websites, and messaging channels. Initially built on IBM Watson and later Microsoft Azure, TOBi helps with tasks like billing, account updates, and technical support in over a dozen countries. Recently upgraded to SuperTOBi with Azure OpenAI, it now delivers more natural, human-like conversations, significantly improving resolution rates and customer satisfaction, with some markets even adding a voice and avatar for a more engaging experience.
SESSION INFORMATION
SPEAKER
Thomas Neumann
Global Lead on Conversational AI
Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).
With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.
HIGHLIGHT SESSIONS
11:30 - 11:45
Keynote
Thu, Nov 26
Supercharging TOBI: Redefining Customer Experience with Real-time Translation and Voice
In this session, we explore Tobi’s remarkable journey as he turns 8, marking a transformative evolution from a traditional NLU-based system to a cutting-edge GenAI framework—and now, into the realm of an agentic world. We will discuss the latest updates on the GenAI front and outline our strategic plans to endow Tobi with true agency. Join us as we unpack the technological innovations and conceptual shifts driving this evolution, and envision the future of intelligent, self-organizing chatbots in an ever-changing digital landscape.
REGISTER
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