Abstract
In this session, we explore Tobi’s remarkable journey as he turns 7, marking a transformative evolution from a traditional NLU-based system to a cutting-edge GenAI framework—and now, into the realm of an agentic world. We will discuss the latest updates on the GenAI front and outline our strategic plans to endow Tobi with true agency. Join us as we unpack the technological innovations and conceptual shifts driving this evolution, and envision the future of intelligent, self-organizing chatbots in an ever-changing digital landscape.
Topics To Be Covered
Navigating Agentic AI Integration
Encountering & Addressing Scaling Challenges
Driving Customer Satisfaction
Leveraging AI for Business Growth
Anticipating Future AI Trends
Who Is This For?
Product Managers
IT and AI Professionals
Business Strategy Executives
Customer Engagement Specialists
Innovation and Development Teams
Meet Your Speaker
Thomas Neumann
Global Lead on Conversational AI, Vodafone
Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).
With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.
ADDITIONAL INFORMATION
Time & Place
Wed, March 25
13:00 - 13:20
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 256 Seats
Secure your seat – registration required.
Notes
Agenda for this session
15 min presentation
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