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Meet Your Speaker

Rutger de Ruiter

Head of Product Engage, CM.com

BIO

Rutger de Ruiter is the Head of Product Engage at CM.com, a global leader in conversational commerce solutions. With a strong background in product management and innovation, Rutger is passionate about creating seamless customer engagement experiences through cutting-edge technology. At CM.com, he leads the development of the Engage platform, empowering businesses to connect with their customers via personalized and scalable communication channels. Rutger is dedicated to driving growth and delivering value by bridging the gap between technology and customer needs.

FORMATS

HORIZON

Multi-Expert Short Formats

✓ 1.5 Hours of Various Short Sessions

✓ 4-6 Industry Experts 

✓ Keynotes, Success Stories, Demos, Panels
✓ Roundtable Discussions
✓ Interactive Audience-Led Q&A 

SESSIONS

Thu, Nov 26

Keynote

10:15 - 10:30

How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips

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