AI Product Analyst, Hazelheartwood

BIO

Nour Eid is an AI Product Analyst specializing in Generative AI and agentic systems, with a focus on evaluation, reliability, and scalable deployment. Her experience is rooted in the automotive sector, where she has contributed to one of the largest AI initiatives at Toyota Motor Europe.

Nour's work centers on testing and validating agentic systems in highly variable, non-deterministic environments, where each use case introduces unique behaviors and challenges traditional evaluation approaches. To address these challenges, she developed a comprehensive evaluation framework that has been adopted across multiple teams, enabling the delivery of more robust and production-ready AI systems.

She also designs AI maturity assessments and contributes to AI strategy initiatives, helping organizations define and measure AI value, identify high-impact use cases, and scale solutions that deliver measurable business outcomes.