Head of MB.OS Customer Experience, Mercedes-Benz

BIO

James Liu is the Head of MB.OS Customer Experience at Mercedes-Benz AG, where he leads UX, Speech, and UI Software teams to revolutionize in-car interactions. With over a decade of experience in design, product, and engineering, James is a driving force in creating seamless, user-centered experiences for next-generation vehicles.

Passionate about human-centered design, James focuses on intuitive interfaces and transformative technologies that enhance customer-brand interactions. His innovative approach to mobility solutions reflects a commitment to redefining how users engage with vehicles, delivering cutting-edge experiences that blend functionality with sophistication.