Sr. Manager - Conversational Experience, nib Group

BIO

Dom leads the Conversational Experiences team at nib Group where he drives the digital transformation of their contact centre into a customer-first automated platform.
He pioneered multi-bot support for Rasa to facilitate the growing and complex nature of customer interactions.
Dom is passionate about building comprehensive data visualizations to illustrate customer and business success of the conversational AI products across nib and its partners.