'Mastering Agentic AI Together' |Rebranded from Chatbot Summit
AGENTIC AI
MASTERING TOGETHER
MIAMI 2026
PROUDLY MASTERED TOGETHER WITH









THEY HAVE SPOKEN
Prof. Justine Cassell

Technology Strategy, Carnegie Mellon University

Alan Nichol, PhD.

Co-Founder & CTO, Rasa

Sarah Schreiner

Conversational Designer, Go Daddy

Jeremy Balkin

Head of Innovation, USA, HSBC

Dexter Zavalza

VP and Lead Content & Design Strategist for Mobile, JP Morgan Chase

Shawn Jansepar

Khanmigo Product Leader, Khan Academy

James Liu

Head of MB.OS Customer Experience, Mercedes-Benz

Robert LoCascio

Founder & CEO, LivePerson

Michael Fertik

Founder & Managing Partner, Heroic Ventures

Reshma Lal Jagadheesh

Data Science Manager, Conversational AI, The Home Depot

Michelle Mullenax

Product Lead, Conversational A.I. Team, American Red Cross

Shyamala Prayaga

Product Owner Digital Assistants, Ford Motor Company

Francesca Rossi

IBM Fellow and AI Ethics Global Leader, IBM

Dewain Robinson

Principal Program Manager, Microsoft

Rich Hultman

Senior Manager, Services UX & Product, Best Buy

Prof. Yi Zhang

University of California I CTO, Rulai

Chris Morgan Brown

Natural Language AI , Amazon AWS

Jeremy Kutner

VP, Web Strategy, Warner Music

KEY TOPICS
CORE TRACKS
BUSINESS LEADERSHIP
Empowering Executives to Unlock AI’s Potential, Tailored for Small and Medium-sized Enterprises and Family Businesses. AI Use It Or Lose It.
CX & AGENTIC COMMERCE
Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce
PRODUCT MANAGEMENT & DESIGN
Explore how to define and design enterprise-grade Agentic AI experiences over Chat & Voice.
GENAI & DATA
Explore tools, frameworks, and architectures for building secure, scalable, high-performance AI systems.
QUANTUM & AI INNOVATIONS
Where Quantum Computing and AI Join Forces to Accelerate Intelligence
AI SECURITY & GOVERNANCE
Securing AI Agents: Balancing Innovation, Risk, and Compliance
PAST EDITION WORKSHOPS
PARTICIPATING COMPANIES
PAST SPONSORS
NVIDIA Corporation, founded in 1993 and headquartered in Santa Clara, California, is a global leader in graphics processing units (GPUs) and accelerated computing. The company revolutionized computer graphics by introducing the GPU in 1999, a breakthrough that transformed gaming, visualization, and high-performance computing. Today, NVIDIA’s technology powers a wide range of industries beyond gaming, including artificial intelligence, data centers, automotive, robotics, and professional visualization. With both advanced hardware and software platforms, such as its CUDA programming model, NVIDIA is at the forefront of enabling breakthroughs in AI, machine learning, and next-generation computing.
At Mplus, we redefine customer experience by balancing cutting-edge technology, global reach, and authentic human connections. With 18 years of innovation and over 100 subsidiaries, we blend startup energy with proven expertise, serving innovators and Fortune 10 giants alike. Our solutions are shaped collaboratively with frontline agents, leaders, and supervisors, delivering unmatched multilingual support across strategic global locations. This people-first philosophy ensures our technologies—including real-time voice translation, AI accent neutralization, personalized AI chatbots, and sentiment analysis—directly enhance both agent effectiveness and customer satisfaction.
LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.
Oracle Corporation is a major American enterprise-technology company best known for its database software and cloud infrastructure services. It offers a broad suite of cloud applications (e.g. for finance, human resources, operations), as well as platforms and infrastructure (servers, storage, networking, etc.) that support enterprise-scale computing. Oracle has invested heavily in AI integrations, cloud security, and tools for migrating legacy systems into modern cloud environments. It serves large organizations across many sectors, helping them streamline operations, gain real-time business insights, and scale their IT with more flexibility and reliability.
AI technology has moved from science fiction to business fact. To meet today’s challenges and prepare for the future, you need AI solutions that integrate with your infrastructure and data strategy. IBM has been exploring artificial intelligence and machine learning technologies and techniques for decades. We believe AI will transform the world in dramatic ways in the coming years – and we’re advancing the field through our portfolio. IBM IT infrastructure is designed with the big picture of AI in mind, with the right combination of systems, software and open-source frameworks to bring your IT up to speed for AI and deep learning success. From workload management and core optimization to open-source deep learning frameworks, IBM has the software to help you train, deploy, and optimize across thousands of cores.
Rasa simplifies building complex conversational AI by extending LLMs with reliable business logic. Our platform enables enterprises to build sophisticated AI assistants that handle millions of interactions securely—giving you complete control to scale automation. Trusted by Fortune 500 companies, Rasa ensures data privacy, security, and scalability for enterprises. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures.
Deloitte is one of the world’s largest professional services networks, offering audit & assurance, consulting, financial advisory, risk management, tax, and related services. They work across many industries - like technology, finance, health care, energy, and public sectors — helping clients solve complex problems, adapt to market shifts, and improve performance and efficiency. Deloitte also emphasizes innovation in areas such as AI, sustainability, digital transformation, and regulatory compliance, building alliances with leading tech platforms and tools. Their network is global, composed of many member firms operating independently in different countries but sharing common standards, methodologies, and mission.
Twilio is a cloud communications platform that provides APIs and tools for businesses to integrate messaging, voice, video, email, authentication, and customer data workflows into their software. The platform enables developers and companies to build scalable, real-time communication experiences - for example, sending SMS or WhatsApp messages, handling phone calls, video conferencing, verifying identities, or managing customer notifications. Twilio emphasizes flexibility, extensibility, and helping businesses personalize customer engagement using data and AI, while supporting growth from startups through large enterprises.
Inbenta is a software company specializing in AI-driven customer and employee experience tools, especially conversational interfaces and semantic search. Founded in 2005 and now headquartered in Allen, Texas, it offers a platform that helps businesses unify their data, deliver smarter chatbots, improve search accuracy, and streamline knowledge management. The goal is to simplify operations, reduce friction in user interactions, and enhance customer satisfaction through natural language understanding and intelligent automation.
Embarking on this exciting journey of growth together!
Learn
Participate in Applied Agentic AI Workshops. Participate in roundtables and attend inspiring keynotes and panels. Gain practical skills, knowledge, and insights from top industry experts and peers.
Connect
Connect with like-minded AI professionals excited about the latest , build relationships and partnerships, schedule 1:1 meetings with potential clients or partners, and expand your professional network!
Collaborate
Position yourself as a thought leader in the Conversational & Generative AI community. Create long lasting relationships and leverage the event to advance your career and develop new partnerships.
SESSION FORMATS
WORKSHOP
Hand On Skill Development
✓ Skill Enhancement
✓ 1.5-Hour Deep Dive
✓ Guidance from 1-2 Industry Experts
✓ Hands-on Exercises (Group or Individual)
✓ Limited Seating (Maximum of 30 Pax)

MASTERCLASS
Single-Expert Deep-Dive
✓ Deep Dive into a Specific Topic
✓ Thought Provoking
✓ 30 Minutes Keynote
✓ 15 Minutes Q&A
✓ Interactive Audience-Led Q&A

HORIZON
Multi-Expert Short Formats
✓ 1.5 Hours of Various Short Sessions
✓ 4-6 Industry Experts
✓ Keynotes, Success Stories, Demos, Panels
✓ Roundtable Discussions
✓ Interactive Audience-Led Q&A

ASK ME ANYTHING
Open Q&A with Our Speakers
✓ 45 Minutes with Select Speakers
✓ Open & Freestyle Audience Led Q&A
✓ 1-2 Speakers
✓ Limited Seating (30 Max)
✓ No Phones or Recordings Allowed

Throwback from Our Past Events
NETWORKING & FUN
RECEPTION EVENT
Celebrate Connections in Style Together
✓ Enjoy a relaxed atmosphere designed for meaningful connections.
✓ Meet attendees from diverse industries over cocktails and beers.
✓ Network with key speakers and influencers in an exclusive setting.
✓ Celebrate the event's milestones with music and entertainment.

PEER NETWORKING
Connect Deeply, Share Meaningful Insights
✓ Engage in curated discussions with industry leaders and peers.
✓ Share insights and experiences in an intimate, interactive setting.
✓ Expand your professional network with like-minded individuals.
✓ Discover new opportunities for collaboration and innovation.

CO-WORKING
Collaborate, Innovate, Get Things Done
✓ Work alongside professionals in a collaborative, energized environment.
✓ Access a dedicated space to brainstorm ideas and share feedback.
✓ Utilize on-site resources for seamless productivity.
✓ Build connections while co-creating solutions with your peers.

HAPPY HOUR
Relax, Recharge, Build New Bonds
✓ Unwind with fellow attendees over drinks and light bites.
✓ Foster organic conversations in a casual, friendly atmosphere.
✓ Build connections through fun icebreakers and group discussions.
✓ Strengthen professional relationships in a laid-back setting.

























































































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