You’ve built a chatbot. Great. Then someone asks: “Can this work on the phone too?”

In this workshop, we’ll show how to turn chatbots into phonebots — and what really needs to change to make that work well. We’ll explore how one system can power multiple channels, why that’s practical, and where the limits are.

Technically, moving from chat to voice is often simpler than expected. The real challenge is elsewhere: voice isn’t just chat with sound. It comes with different constraints, failure modes, and user expectations.

That’s why we cover two perspectives:
Engineering: Connecting bots to real phone systems via APIs, handling calls and events, and understanding which chatbot components translate to telephony — and which don’t.

Conversation & UX Design: Designing for interruptions, hesitations, and mid-sentence changes without creating awkward experiences.

Compact, practical, and based on real-world telephony systems.