ČSOB'S PARTICIPATION
Workshop
Beyond Chat: Designing Seamless AI-Human Interfaces
ABOUT ČSOB
With KATE, ČSOB, the top Czech bankinsurance group, part of the KBC Group, brought the first true virtual assistant to the Czech banking market. KATE is a fully personalized, proactive and E2E virtual assistant that helps our clients to save time and money by means of data driven insights, voice assistance and streamlined user experience. KATE is using RASA framework, deployed to the AWS cloud and available to our clients via our Smart banking application.
SESSION INFORMATION
SPEAKERS
Jan Zubíček
AI Product Manager,
Jan Zubíček serves as AI Product Manager at ČSOB, Czech Republic's leading bankinsurance group and part of KBC Group, where he bridges technical capabilities with business objectives to shape and execute strategic AI initiatives. With over 20 years of experience spanning IT, data, and AI domains, he played a key role in bringing Kate to life - ČSOB's groundbreaking conversational AI assistant that has handled over 10 million customer interactions and set new industry standards for personalized banking services. His current focus is on leading the convergence of business, AI, and IT to bring the next generation of intelligent automation to banking - moving beyond conversational interfaces toward AI that acts on behalf of customers and employees across complex workflows. His expertise combines deep technical knowledge with strategic business insight, gained from working with both startups and enterprise organizations throughout his career.
Dominik Macko
Senior AI/ML Engineer
Dominik is a Senior AI/ML Engineer who turns the potential of GenAI into reliable, production-grade reality. Specializing in NLP and search, he focuses on building agentic systems that move beyond the hype and into fully operational scale.
He has a proven track record of delivering end-to-end solutions across the spectrum—from the agility of startups to highly regulated enterprise environments. Dominik owns the entire lifecycle, including LLMOps and infrastructure across AWS, Azure, and on-premise deployments. By leading high-impact teams and staying aligned with business goals, he ensures even the most ambitious AI agents are built for the rigors of production.
Most recently, he worked as part of the team at ČSOB bank to transform complex organizational data into the Kate AI Assistant, an internal chatbot for employees. In this role, he was responsible for the solution design of both the data science and backend components.
HIGHLIGHT SESSIONS
08:30 - 10:00
Workshop
Wed, March 25
Beyond Chatbots: Designing Agentic AI Experiences That Amplify Human Judgment
As AI moves from conversation to action, the human role shifts from asking questions to overseeing autonomous agents. But keeping people in the process is only valuable if the interaction is designed to make them effective - not just compliant. In this hands-on workshop, teams will prototype agentic AI experiences grounded in real banking scenarios, designing interfaces where people don't just rubber-stamp AI outputs but genuinely sharpen them. Through interactive exercises, participants will explore patterns that surface the right context at the right moment, structure agent actions for real human judgment, and stress-test their designs against the traps that turn meaningful oversight into approval fatigue and illusory control. You'll leave with practical frameworks for human-agent collaboration where both the AI and the person perform better together.
REGISTER
AI BUYERS / USERS
FREE
🎁 Free Pro Max Pass
🎓 All Sessions Access
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🥂 Exclusive Reception Event
🤝 Accept 1:1 Meetings (3 x 15 mins each)
👔 For business, CX, and eCommerce leaders driving AI-powered transformation.
Includes: Heads of Customer Experience, eCommerce Directors, CRM Leaders, Business & AI Innovation Leaders, Marketing & Digital Leaders.
AI PRACTITIONERS
DISCOUNTED
💸 Discounted Pro Max Pass
🎓 All Sessions Access
🤖 AI Workshops
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🤝 Book AI Demos
🎟️ Use coupon code: BRN26CSOB at checkout
🧠 For technical leaders building, implementing, and shaping impactful AI solutions.
Roles include: AI Engineers, Data Scientists, Product Managers, ML Engineers, UX Designers, and Technical Consultants.
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