Abstract
Join this hands-on workshop exploring the next evolution of conversational AI interfaces - where chatbots move beyond providing answers to actively shaping and enhancing the user experience.
Drawing from real-world banking scenarios, participants will learn how to design interactions where AI assistants not only guide users but also execute complex tasks on their behalf. Through interactive and engaging exercises, teams will experiment with design patterns that seamlessly blend conversational and traditional interfaces.
This workshop combines the theoretical foundations of hybrid AI interfaces with practical, collaborative exercises, enabling participants to prototype solutions that bridge the gap between conversation and action in modern financial services applications.
Topics To Be Covered
Learn useful conversational AI patterns
Design Hybrid AI Interfaces
Blend conversational AI with traditional UI
Prototype Interactive AI Solutions
Execute Multi-Modal User Journeys
Who Is This For?
Product Managers
Developers
IT Decision Makers
Business Development
Meet Your Instructor
AI Business Strategist, ČSOB
Jan Zubíček serves as AI Business Strategist at ČSOB, Czech Republic's leading bankinsurance group and part of KBC Group, where he bridges technical capabilities with business objectives to shape and execute strategic AI initiatives. With over 20 years of experience spanning IT, data, and AI domains, he played a key role in bringing Kate to life - ČSOB's groundbreaking conversational AI assistant that has handled over 10 million customer interactions and set new industry standards for personalized banking services.
His current focus is on advancing conversational AI as a transformative force for both customer and employee experience, identifying opportunities where AI creates value and guiding implementation across the organization. This includes product ownership of MyKate, an internal LLM-based assistant that enhances employee productivity across customer service, daily operations, and content generation tasks. His expertise combines deep technical knowledge with strategic business insight, gained from working with both startups and enterprise organizations throughout his career.
ADDITIONAL INFORMATION
Time & Place
Tue, March 24
16:15 - 17:45
Salon Bellevue
Classroom Seating
Max. Capacity: 64 Seats
Secure your seat – registration required.
Notes
Agenda for this session:
Getting Settled - 5 mins
Information Session - 40 mins
Break - 5 min
Individual / Group Exercise - 20 min
Q&A/Discussion - 20 min
Reflection - 5 min
Prerequisits:
Basic understanding of LLM
Basic knowledge of UX design concepts
Bring your own laptop
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