Abstract
In this workshop, Chris den Arend shares the journey of Robin, Rabobank’s virtual assistant, and its roadmap into a fully Agentic AI. Participants will explore how Robin leverages the Model Context Protocol (MCP) to interact with local tools and data, making AI more actionable.
The session blends storytelling with practical experimentation: after learning about Robin’s architecture and future, participants will dive into a hands-on group exercise where they’ll connect an existing MCP server to their own Claude desktop app - no coding required. This interactive segment allows attendees to experience firsthand how Agentic AI can be extended with real-world capabilities, sparking ideas for how MCP could be applied in their own organizations.
Topics To Be Covered
Robin’s AI evolution
MCP in real-world use
Connect MCP to Claude
Agentic AI principles
Who Is This For?
Product Managers
Designers
IT Decision Makers
Business Development
Contact Center Managers
Meet Your Instructor
Solution Architect, Rabobank
Chris is a visionary in conversational AI, believing technology should adapt to us, not vice-versa. He champions chatbots and voicebots as tools to create a seamless, human-like interaction with technology.
As Solution Architect for Conversational A.I. at Rabobank, he leads all customer-facing Generative AI agents, demonstrating his practical approach to integrating AI into everyday life. His work, showcased with Microsoft and Genesys, exemplifies his success in building empathetic conversational solutions.
Chris's background includes leadership roles at Sogeti Global, involvement with DDMA Conversational A.I., and co-founding DCUG. With a strong technical foundation, he excels at bridging the gap between cutting-edge AI and business needs, making technology work for people.
ADDITIONAL INFORMATION
Time & Place
October 30, 2025
15:30 - 17:00
Hôtel Mövenpick Amsterdam City Centre
Winterthur Room
Limited to 18 participants.
Secure your seat – registration required.
Notes
Agenda for this session:
Getting Settled - 5 mins
Information Session - 40 mins
Break - 5 min
Individual / Group Exercise - 20 min
Q&A/Discussion - 20 min
Reflection - 5 min
Prerequisits:
No coding experience required
Curiosity about AI agents and willingness to experiment with tools like Claude or ChatGPT.
Laptop with Claude app installed
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