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AMS26_CX & AGENTIC COMMERCE

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

About this Track

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

Who Should Attend?

  • Customer Service & Support

  • E-Commerce & CRM Managers

  • Marketing & Digital Leaders

  • Business & CX Transformation

What We'll Learn & Explore?

✓ What Does Agentic AI Really Mean for Customer Experience and Commerce?
✓ How to Deliver Personalized, Omnichannel Journeys at Scale
✓ Driving Conversions, Retention, and LTV with Autonomous AI Agents
✓ Orchestrating Seamless Customer Flows Across Marketing, Commerce, and CRM
✓ Turning Real-Time Signals into Context-Aware Engagement
✓ Balancing Automation, Brand Voice, and Human Touch in Every Interaction

SESSIONS

PLEASE NOTE THAT SESSIONS ARE BEING UPDATED CONTINUOUSLY

SPEAKERS

Sofia Kwarnmark

Head of Customer and Employee Journey

AXA Partners

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