Abstract
In this masterclass, we will uncover why voice agents are becoming the defining technology of the next decade. Moving beyond text-based chat, voice agents enable natural, human-like interactions that don’t just answer questions; they take action. We’ll explore how leading companies are deploying agents across industries, from retail and healthcare to financial services and entertainment, to create more intuitive and engaging customer experiences. Through real-world examples, we’ll show how organizations are already using agents to deliver hands-free access to information, manage complex requests, and transform the way people interact with technology.
Topics To Be Covered
How to build on top of existing chat infrastructure
Building and deploying scalable voice AI infrastructure
Industry applications across major sectors
Perfect For
Product leaders exploring how to integrate voice agents into customer-facing products and services
Innovation and strategy teams looking to understand the next wave of human-computer interaction
Customer experience and support teams seeking new ways to improve service delivery and engagement
Meet Your Speaker
Robin Thi Stoinski
DACH GTM, ElevenLabs
As ElevenLabs' DACH Go-To-Market Leader, Robin strategically advises organizations on accelerating Voice AI integration. His expertise is built on a strong foundation, having previously co-founded Perian, a specialized AI infrastructure software and consulting firm. This followed his time at Amazon Web Services (AWS), where he enabled customers to build and deploy complex, scalable AI solutions. Robin brings a blend of proficiencies in product management, core AI, infrastructure, and go-to-market execution. He currently collaborates with leading organizations to define how Voice AI and conversational voice agents can fundamentally redefine customer connection and human-technology interfaces.
ADDITIONAL INFORMATION
Time & Place
Wed, March 25
14:45 - 15:00
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 200 Seats
Secure your seat – registration required.
Notes
Agenda for this session
10 min presentation
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