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AMS25_CX & AGENTIC COMMERCE

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

About this Track

Discover How Agentic AI Transforms Customer Experiences Across the Journey: From Marketing to Commerce

Who Should Attend?

  • Customer Service & Support

  • E-Commerce & CRM Managers

  • Marketing & Digital Leaders

  • Business & CX Transformation

What We'll Learn & Explore?

✓ What Does Agentic AI Really Mean for Customer Experience and Commerce?
✓ How to Deliver Personalized, Omnichannel Journeys at Scale
✓ Driving Conversions, Retention, and LTV with Autonomous AI Agents
✓ Orchestrating Seamless Customer Flows Across Marketing, Commerce, and CRM
✓ Turning Real-Time Signals into Context-Aware Engagement
✓ Balancing Automation, Brand Voice, and Human Touch in Every Interaction

SESSIONS

PLEASE NOTE THAT THESE ARE THE SESSION FROM APRIl 01 2025 BERLIN EDITION NEW SESSIONS WILL BE PUBLISED SOON

09:30 - 10:15

October 30, 2025

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How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips.

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Rutger de Ruiter

Head of Product Engage, CM.com

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10:00 - 10:45

October 30, 2025

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Panel: The Future of Shopping: How Agentic Commerce is Redefining Customer Experience

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Speaker To Be Revealed

Chief Digital Officer

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11:00 - 11:45

October 30, 2025

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Twists and Layers: How AI Agents Spice Up Conversational AI.

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Kornelia Papp

Head of Conversational AI & Automation, Zurich Insurance Group

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11:00 - 12:30

October 30, 2025

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7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future.

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Thomas Neumann

Global Lead on Conversational AI, Vodafone

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10:15 - 11:00

October 30, 2025

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Hoe Agentic AI transforms (E)-Commerce.

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Saskia Dekkers

Lead AI Specialists, CM.com

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10:15 - 11:00

October 30, 2025

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Balancing Privacy, Innovation, and Fairness: Rethinking AI's Usage Models

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Gabriel Ceicoschi

Sr. Developer HALO, CM.com

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12:00 - 12:45

October 30, 2025

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From Chat to Voice: Building the Next Generation of AI Interactions.

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Leander Zapheriou

GTM, Elevenlabs

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12:00 - 12:45

October 30, 2025

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When Will We See the First Chief AI Customer Officer - and What Will They Actually Do?

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13:30 - 15:00

October 30, 2025

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From Support Chatbot to Agentic Commerce: On’s Evolution Journey

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Aura Hita Losa

Senior Conversational AI Lead, On AG

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Clara Rizzo

Conversational AI Lead, On AG

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12:00 - 12:45

October 30, 2025

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🛒 E-Commerce Roundtable - Lead This Conversation - Apply to Host below

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14:00 - 14:45

October 30, 2025

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Panel: The Agentic Enterprise: How to Scale Agentic AI in the Enterprise - Challenges and Opportunities

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Speaker To Be Revealed

Chief Digital Officer

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14:00 - 14:45

October 30, 2025

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Agents of Disruption: AI Agents are The Great Digital Equalizers

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Raphael Cohen

Founder and CEO, moojo.id

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Book Session

15:30 - 17:00

October 30, 2025

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MCP & Claude in Action by Rabobank: Learning from Robin’s Journey to Agentic AI.

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Chris den Arend

Solution Architect, Rabobank

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15:00 - 15:45

October 30, 2025

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Agentic AI Empowering Brand Consultants

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Speaker To Be Revealed

Chief Digital Officer

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15:00 - 15:45

October 30, 2025

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From Chatbot to Agentic Commerce: Lessons from Dutch E-commerce Leaders 🇳🇱

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SPEAKERS

Roderick Soesman

CEO

Comfort Partners

Speaker Bio & More

Rutger de Ruiter

Head of Product Engage

CM.com

Speaker Bio & More

Leander Zapheriou

GTM

Elevenlabs

Speaker Bio & More

Eline Sijtsma-van Aken

CDO & Co-Owner

RIFF Digital

Speaker Bio & More

Saskia Dekkers

Lead AI Specialists

CM.com

Speaker Bio & More

Thomas Neumann

Global Lead on Conversational AI

Vodafone Group

Speaker Bio & More

Gabriel Ceicoschi

Sr. Developer HALO

CM.com

Speaker Bio & More

Yoav Barel

Founder & Chairman

Chatbot Summit

Speaker Bio & More

Paul Joustra

SVP Digital Transformation & Gen-AI Innovation

Teleperformance

Speaker Bio & More

AI Roundtable Captain

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Speaker Bio & More

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