Abstract
Discover how AXA Partners is shaping the future of insurance through human-centered AI and digital transformation. This keynote explores AI’s evolution from automation to intelligent systems that enhance human capabilities, emphasizing empathy and customer focus. Practical examples show how technology empowers employees and improves customer experience by automating routine tasks and supporting complex decisions. Join us to see how the future of insurance blends human insights with AI for more meaningful, efficient, and responsible solutions.
Topics To Be Covered
Automation evolution in insurance
Designing meaningful customer experiences
Human-AI collaboration models
People roles in AI era
Real-world insurance use cases
Who Is This For?
Insurance executives
CX leaders
Digital transformation teams
Innovation & automation leads
Business product owners
Meet Your Speaker
Sofia Kwarnmark
Head of Customer and Employee Journey, AXA Partners
ADDITIONAL INFORMATION
Time & Place
Wed, March 25
13:40 - 14:00
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 256 Seats
Secure your seat – registration required.
Notes
Agenda for this session
15 min presentation
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