Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI
In his keynote, Daniel will shed light on the transformative potential of Generative AI powered chatbots in consumer interactions. He will address different points of the customer journey and show how Gen AI chatbots enable both: increased revenues and decreased costs.
The focus of the keynote will be Otto Groups use of Generative AI to enable natural language search for user reviews, along with insights into how Otto Group has successfully benchmarked Generative AI bots against traditional machine learning-based bots in customer service.
Time & Place
Oct 12
12:30 - 13:00
Hearts Stage
Meet Your Intructors
Daniel Krantz
Vice President AI, VIER
Daniel Krantz is the Vice President of AI at VIER, leading the development and implementation of AI-driven solutions to enhance conversational AI and automation. With a strong background in digital transformation, customer experience, and data-driven decision-making, he focuses on bridging cutting-edge technology with real-world business applications.
Previously, Daniel was Division Lead at Otto Group, where he was part of the senior leadership team overseeing digital product development and in-house consulting. With extensive leadership experience across startups, agencies, and corporate environments, he has a proven track record in building and scaling customer-facing, data-driven digital products while driving innovation and operational efficiency.
What To Expect
Who Is This For?
Pre-Requisites
What You'll Learn & Do?
Agenda & Activities
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