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Agentic AI Empowering Brand Consultants @Henkel: How Henkel drives the Customer Journey with AI Assistants

Join Christian and Lauren for this exclusive masterclass as they explore Henkel's revolutionary journey from basic rule-based chatbots to advanced agentic AI assistants. Learn how Henkel reimagined the customer journey by deploying AI across all touchpoints, following their "think big, start small, scale fast" strategy to transform their Consumer Brands division while keeping customers at the center of every interaction.

Time & Place

April 1, 2025

11:00 - 12:00

The Ritz-Carlton Berlin

Salon Bellevue

Classroom Seating

Max. Capacity: 64 Seats

Meet Your Intructors

Christian Hohmann

Head of AI-Assistants & Tech, Henkel

Christian Hohmann is the Head of HCB New Technologies (AI) & IT-Management/-Projects at Henkel Consumer Brands, where he leads global AI initiatives to shape HCB’s digital strategy. With over 20 years at Henkel, Christian has been pivotal in driving innovation, advancing IT management, and delivering digital transformation projects that enhance operational excellence.

Passionate about leveraging advanced AI solutions, Christian focuses on integrating transformative technologies to optimize processes and elevate customer experiences. His forward-thinking approach positions Henkel as a leader in innovation, bridging the gap between cutting-edge technology and practical applications in dynamic consumer markets.

Lauren Schroeter

Head of Digital Innovation Projects, Henkel

Lauren Schroeter is a Global Consumer Brand Creator and Digital Product Innovation Strategist at Henkel, with over a decade of international experience at the intersection of brands and digital innovation in consumer goods. Known for her expertise in creating and executing brand strategies and global rollouts, Lauren combines creative, out-of-the-box thinking with strong analytical skills to deliver highly desirable physical and digital products.

In her current role, Lauren leads transformative digital innovation projects, leveraging consumer insights to develop impactful solutions that drive growth and enhance customer experiences. Her passion for brand management and digital transformation has made her a top performer in the industry, fostering innovation and excellence across Henkel’s global portfolio.

What To Expect

Who Is This For?

  • Brand & Digital Transformation Leaders

  • Customer Experience & Engagement Teams

  • AI & Innovation Strategists

  • Enterprise AI & Automation Specialists

Pre-Requisites

  • No Prerequisits

What You'll Learn & Do?

  • Transforming Rule-Based Bots into Agentic AI

  • Enhancing Customer Journeys with AI Assistants

  • Scaling AI Across Touchpoints Efficiently

  • Applying Henkel’s “Think Big, Start Small, Scale Fast” Strategy

Agenda & Activities

Agenda for this session

  • 5 min introduction

  • 25 min presentation

  • 15 min Q&A

Registration

In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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