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Oct 12
Panel
Optimizing Every Customer Interaction at one of the World’s Largest Brands
Every major enterprise is leveraging a conversational AI platform to communicate with their customers. However, very few are focused on optimizing a combination of best practices and technologies such as Generative AI to optimize every customer interaction.
Join Franz Weisenburger, SVP Innovation at Deutsche Telekom, Alan Nichol, Chief Technology Officer at Rasa Technologies and Patrick Viau, Chief Customer Officer at Rasa Technologies as they discuss innovation, best practices and how to leverage the power of humans behind Telekom’s award-winning FragMagenta platform. Learn how Telekom is successfully leveraging an omni-channel strategy, as well as how they were early adopters of generative AI by leveraging an open platform.
09:45 - 10:00
Main Stage
Franz Weisenburger
SVP Innovation
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Patrick Viau
Chief Customer Officer
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Alan Nichol, PhD.
Co-founder & CTO
About
Rasa
Rasa simplifies building complex conversational AI by extending LLMs with reliable business logic. Our platform enables enterprises to build sophisticated AI assistants that handle millions of interactions securely—giving you complete control to scale automation. Trusted by Fortune 500 companies, Rasa ensures data privacy, security, and scalability for enterprises. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures.
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