Join Thomas at the Chatbot Summit in Berlin as he unveils the compelling journey of Vodafone's TOBi chatbot. Over the past seven years, we've meticulously crafted and evolved TOBi, integrating multiple NLUs, diverse vendors, and cutting-edge cognitive services while maintaining full control in-house. Now, with the infusion of GenAI technology, we're poised to transcend boundaries and set a new milestone: 1 billion conversations. Discover how we navigated challenges, embraced innovation, and strategically advanced towards our ambitious goal. Don't miss this exclusive insight into our quest for conversational excellence – a story sure to inspire and captivate audiences worldwide.