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Workshop
Success and Challenges in Leveraging GenAI: First Learnings from Vodafone's Journey
Embark on an insightful journey through Vodafone's experience in applying Generative AI (GenAI) within the enterprise landscape in this 1.5-hour workshop. Thomas Neumann, Vodafone's Global Lead on Conversational AI, will guide you through the intricacies, triumphs, and hurdles encountered by Vodafone on their ongoing journey. Discover how GenAI is transforming customer interactions, driving efficiency, and shaping the future of digital communication in a corporate giant. Gain a profound understanding of the strategic, technical, and operational facets involved in successfully integrating GenAI into business processes.
March 19
16:00 - 17:30
Location
Thomas Neumann
Global Lead on Conversational AI, Vodafone
Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).
With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.
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